FAQs
1. What is Upix Inc.?
Upix Inc. is a leading provider of high-quality electronic accessories, including remotes, power adapters, cables, and other electronic essentials. We focus on offering reliable, durable, and efficient products for home and office use.
2. Where is Upix Inc. based?
Upix Inc. operates online, catering to customers across various locations in PAN India. You can explore our extensive product catalog at our official website.
3. How can I contact Upix Inc. for inquiries or support?
You can contact us through:
- WhatsApp Support: Available for instant assistance
- Email: Reach us via our contact page
- Phone: Listed on our Contact Us page
4. What types of products does Upix Inc. offer?
We offer a wide range of electronic accessories, including:
- Remotes: AC, TV, DTH, Projector, Fire Stick, Fan and more.
- Power Adapters: Various voltage and amperage options.
- Cables: HDMI, VGA, Optical, Printer, Ethernet, USB and more.
- Power Strips: Multiple socket options with USB support.
- Cordless Bells, Mobile Stands, Travel Adapters, USB Hubs, OTGs and more.
View our full product list here.
5. Are Upix Inc. remotes universal or model-specific?
We offer compatible remotes for a wide range of different brand gadgets viz. AC, TV, DTH, Projector, Fan, etc. Please check product descriptions to ensure compatibility with your device.
6. Do you provide installation support for your products?
Most of our products come with user manuals (details are mentioned in Product description & on outer packaging boxes too) and plug-and-play functionality. If you need assistance, you can contact our support team via WhatsApp or Email.
7. How do I check product compatibility before purchasing?
Each product listing contains detailed specifications. You can also contact our WhatsApp support for guidance.
8. Do Upix Inc. products come with a warranty?
Yes, selected products come with a limited warranty of 3 Months. Please refer to our Terms and Conditions for details.
9. How do I claim a warranty?
To initiate a warranty claim:
- Contact our customer support with the purchase receipt.
- Provide a brief description of the issue – through video or image.
- If eligible, we will guide you through the return or replacement process.
10. What is covered under the warranty?
- Manufacturing defects.
- Non-functioning electronic components.
- Physical damage due to shipping (reported within 24 hours of delivery).
Not Covered: Normal wear and tear, mishandling, breakage, burnt, water damage, physical damage (internal or external) and unauthorized modifications.
11. How do I place an order on Upix Inc.?
- Browse our products on our website.
- Add the items to your cart or directly click on the Buy Now button (and proceed through the magic checkout process).
- Proceed to checkout and enter your shipping details.
- Complete the payment process.
- Receive an order confirmation via WhatsApp or email.
12. Do you offer cash on delivery (COD)?
Yes, we accept the Cash On Delivery/Pay on Delivery option.
13. What payment methods do you accept?
We accept:
- Credit/Debit Cards
- UPI Payments
- Net Banking
- Pay on Delivery
15. How do I use WhatsApp support for product inquiries?
We provide WhatsApp accessibility for each product category:
- Visit the Shop Page and select your product.
- Click the WhatsApp Support button on the product page.
- Chat with our team for assistance.
16. Can I place an order via WhatsApp?
Yes! You can reach out to our team, and we will guide you through the order process.
17. What kind of support can I get via WhatsApp?
- Product recommendations
- Order assistance
- Warranty claims
- Technical support
18. What is your return policy?
We accept returns within 7 days of delivery, provided the product is unused and in its original packaging. Check our Refund & Returns policy for details.
19. How do I initiate a return?
- Contact our support team.
- Provide order details and the reason for the return.
- We will guide you through the process.
20. What if I receive a damaged or defective product?
Report it to us within 24 hours of delivery. We will arrange a replacement or refund after verification.
21. Can I cancel my order after placing it?
Orders can be canceled before they are shipped. Once shipped, cancellations are not possible.
22. When will I receive my refund?
Refunds are processed within 7-10 business days after approval.
23. Is shopping on Upix Inc. secure?
Yes, we use SSL encryption and secure payment gateways to protect customer data.
24. How is my personal information handled?
We follow strict privacy guidelines as outlined in our Privacy Policy.
25. Do you provide bulk or wholesale orders?
Yes, we offer bulk purchasing options. Contact us for wholesale pricing and discounts.
26. Do you provide international shipping?
Currently, we only ship within PAN India. Check our website for updates on international shipping.
27. Do you offer customer support after purchase?
Yes, we provide after-sales support for troubleshooting and guidance through WhatsApp, Email or Call.
28. Can I buy Upix Inc. products from third-party platforms?
We recommend purchasing directly from our website to ensure authenticity. We are also officially available on prominent marketplaces viz. Amazon, Flipkart, Snapdeal, Jiomart, and Shopsy.
Are Upix remotes compatible with all TV brands?
Upix offers compatible remotes for a wide range of TV brands. It’s essential to select the correct model for your specific TV.
How do I program my Upix remote?
Most Upix remotes are pre-programmed for a particular brand model. For the remote to work, it must be same as per your old/original remote. In case of pairing any remote – instructions are given in respective Product Descriptions.
What should I do if my remote isn't working?
Ensure the batteries are correctly installed and functional. If problems persist, contact our customer support for assistance.
Do you provide remotes for air conditioners?
Yes, we offer compatible remotes for various air conditioner brands.
Can I return a remote if it's not compatible?
Yes, we have a 7-day return policy. Please refer to our refund and returns policy for more details.
What types of power adapters do you offer?
We offer power adapters with various voltage and current ratings to suit different devices.
How do I choose the right power adapter for my device?
Check your device’s voltage and current requirements and select an adapter that matches those specifications.
Kindly send picture/video of old adapter and device’s backside where following details are mentioned for verification.
- Voltage Rating
- Current Rating
- Polarity +/- direction
- Adapter Pin or Device Slot Picture
Also, Which device do you want to run using this adapter?
Then, a compatible adapter link will be shared to order online.
For reference, you can check out this video for Adapter Verification:
Are your power adapters compatible with international voltage standards?
Many of our adapters support a wide voltage range, but it’s essential to verify compatibility before use.
Do your power adapters come with multiple plug types?
Some adapters include interchangeable plugs for different regions. Please check the product description for details.
What safety features are included in your power adapters?
Our adapters are designed with safety features like over-current protection, over-voltage protection, and short-circuit protection.
What types of cables do you offer?
We offer HDMI cables, VGA cables, optical cables, printer cables, RCA cables, Ethernet cables, charging cables and many more.
Are your HDMI cables compatible with 4K resolution?
Yes, our HDMI cables support up to 4K resolution, ensuring high-quality video transmission.
Do you provide cables of different lengths?
Yes, our cables come in various lengths to suit different setups and requirements.
Are your Ethernet cables suitable for high-speed internet?
Our Ethernet cables are designed to support high-speed data transmission, suitable for both home and office networks.
Can I use your VGA to HDMI cables for connecting older monitors to modern devices?
Yes, our VGA to HDMI cables allow you to connect older monitors to newer devices with HDMI outputs.
What features do your power strips offer?
Our power strips come with multiple sockets, surge protection, and some models include USB ports for charging devices.
Are your power strips suitable for high-power appliances?
Please check the power rating of each power strip to ensure it matches the requirements of your appliances.
Do your power strips have individual switches for each socket?
Some models feature individual switches for each socket. Refer to the product description for specific details.
Are your power strips compatible with international plug types?
Certain models are designed to accommodate various plug types. Please check the product specifications.
Do your power strips offer surge protection?
Yes, many of our power strips include surge protection to safeguard your devices.
Do you offer EMI options?
No, we currently do not offer EMI.
Can I use multiple discount codes?
No, only one code per order if any.
How do I contact Upix support?
Via WhatsApp, Email or our website contact form.
