Frequently Asked Questions

Upix Inc. is a leading provider of high-quality electronic accessories, including remotes, power adapters, cables, and other electronic essentials. We focus on offering reliable, durable, and efficient products for home and office use.

Upix Inc. operates online, catering to customers across various locations in PAN India. You can explore our extensive product catalog at our official website.

You can contact us through:

• WhatsApp Support: Available for instant assistance
• Email: Reach us via our contact page
• Phone: Listed on our Contact Us page

We offer a wide range of electronic accessories, including:

• Remotes: AC, TV, DTH, Projector, Fire Stick, Fan and more.
• Power Adapters: Various voltage and amperage options.
• Cables: HDMI, VGA, Optical, Printer, Ethernet, USB and more.
• Power Strips: Multiple socket options with USB support.
• Cordless Bells, Mobile Stands, Travel Adapters, USB Hubs, OTGs and more.

View our full product list here.

We offer compatible remotes for a wide range of different brand gadgets viz. AC, TV, DTH, Projector, Fan, etc. Please check product descriptions to ensure compatibility with your device.

Most of our products come with user manuals (details are mentioned in Product description & on outer packaging boxes too) and plug-and-play functionality. If you need assistance, you can contact our support team via WhatsApp or Email.

Each product listing contains detailed specifications. You can also contact our WhatsApp support for guidance.

Yes, selected products come with a limited warranty of 3 Months. Please refer to our Terms and Conditions for details.

To initiate a warranty claim:

1. Contact our customer support with the purchase receipt.
2. Provide a brief description of the issue – through video or image.
3. If eligible, we will guide you through the return or replacement process.

• Manufacturing defects.
• Non-functioning electronic components.
• Physical damage due to shipping (reported within 24 hours of delivery).

Not Covered: Normal wear and tear, mishandling, breakage, burnt, water damage, physical damage (internal or external) and unauthorized modifications.

1. Browse our products on our website.
2. Add the items to your cart or directly click on the Buy Now button (and proceed through the magic checkout process).
3. Proceed to checkout and enter your shipping details.
4. Complete the payment process.
5. Receive an order confirmation via WhatsApp or email.

Yes, we accept the Cash On Delivery/Pay on Delivery option.

We accept:

• Credit/Debit Cards
• UPI Payments
• Net Banking
• Pay on Delivery

We provide WhatsApp accessibility for each product category:

1. Visit the Shop Page and select your product.
2. Click the WhatsApp Support button on the product page.
3. Chat with our team for assistance.

Yes! You can reach out to our team, and we will guide you through the order process.

• Product recommendations
• Order assistance
• Warranty claims
• Technical support

We accept returns within 7 days of delivery, provided the product is unused and in its original packaging. Check our Refund & Returns policy for details.

1. Contact our support team.
2. Provide order details and the reason for the return.
3. We will guide you through the process.

Report it to us within 24 hours of delivery. We will arrange a replacement or refund after verification.

Orders can be canceled before they are shipped. Once shipped, cancellations are not possible.

Refunds are processed within 7-10 business days after approval.

Yes, we use SSL encryption and secure payment gateways to protect customer data.

We follow strict privacy guidelines as outlined in our Privacy Policy.

Yes, we offer bulk purchasing options. Contact us for wholesale pricing and discounts.

Currently, we only ship within PAN India. Check our website for updates on international shipping.

Yes, we provide after-sales support for troubleshooting and guidance through WhatsApp, Email or Call.

We recommend purchasing directly from our website to ensure authenticity. We are also officially available on prominent marketplaces viz. Amazon, Flipkart, Snapdeal, Jiomart, and Shopsy.

Upix offers compatible remotes for a wide range of TV brands. It’s essential to select the correct model for your specific TV.

Most Upix remotes are pre-programmed for a particular brand model. For the remote to work, it must be same as per your old/original remote. In case of pairing any remote – instructions are given in respective Product Descriptions.

Ensure the batteries are correctly installed and functional. If problems persist, contact our customer support for assistance.

Yes, we offer compatible remotes for various air conditioner brands.

Yes, we have a 7-day return policy. Please refer to our refund and returns policy for more details.

We offer power adapters with various voltage and current ratings to suit different devices.

Check your device’s voltage and current requirements and select an adapter that matches those specifications.

Kindly send picture/video of old adapter and device’s backside where following details are mentioned for verification.

• Voltage Rating
• Current Rating
• Polarity +/- direction
• Adapter Pin or Device Slot Picture

Also, Which device do you want to run using this adapter?

Then, a compatible adapter link will be shared to order online.

For reference, you can check out this video for Adapter Verification:

https://youtu.be/Sa2ih8CuAtw

Many of our adapters support a wide voltage range, but it’s essential to verify compatibility before use.

Some adapters include interchangeable plugs for different regions. Please check the product description for details.

Our adapters are designed with safety features like over-current protection, over-voltage protection, and short-circuit protection.

We offer HDMI cables, VGA cables, optical cables, printer cables, RCA cables, Ethernet cables, charging cables and many more.

Yes, our HDMI cables support up to 4K resolution, ensuring high-quality video transmission.

Yes, our cables come in various lengths to suit different setups and requirements.

Our Ethernet cables are designed to support high-speed data transmission, suitable for both home and office networks.

Yes, our VGA to HDMI cables allow you to connect older monitors to newer devices with HDMI outputs.

Our power strips come with multiple sockets, surge protection, and some models include USB ports for charging devices.

Please check the power rating of each power strip to ensure it matches the requirements of your appliances.

Some models feature individual switches for each socket. Refer to the product description for specific details.

Certain models are designed to accommodate various plug types. Please check the product specifications.

Yes, many of our power strips include surge protection to safeguard your devices.

No, we currently do not offer EMI.

No, only one code per order if any.

Via WhatsApp, Email or our website contact form.